judith meskill - soc.media.rocks

In a Business Wire earlier this week Kanisa, whose clients include industry-leaders Microsoft, HP, Apple Computer, Ford, and Novartis -- Received Highest Score for Technology in New Allen Bonde Group Study.
CUPERTINO, Calif.--(BUSINESS WIRE)--May 10, 2004--Kanisa Inc., the leading provider of knowledge-empowered customer service applications, announced today that it was recognized as the technology leader among 20 Web self-service vendors in a study recently conducted by Allen Bonde Group Inc. (ABG). Kanisa received the highest score for technology due to the superiority of core technology, completeness of its knowledge management platform, its robust self-service functionality and overall breadth of its application suite.
 

ABG, a management consulting and strategic advisory firm with a focus on self-service trends, best practices, and strategy, tracks more than 150 vendors in the greater self-service market. Kanisa received top technology honors based on its proven ROI to high-tech companies, including Apple, Microsoft, and Network Associates and a growing number of new vertical markets. The study also highlights the acceleration of Kanisa's technology leadership and mindshare through its acquisition of Ask Jeeves' enterprise software division in June 2003.