judith meskill - soc.media.rocks

Hummingbird Announces Web Seminar Series for Government Sector. This four-part series is designed to address the unique information management challenges facing all levels of government departments and agencies worldwide.
Here's a description of each day's schedule:
 
January 11, 2005
- Applying Enterprise Content Management Principles to Freedom of Information Requirements. Government agencies from federal, state/provincial and local jurisdictions are subject to legislative responsibilities to ensure compliance with Freedom of Information (FOI) requirements. This presentation will demonstrate how Hummingbird Enterprise can provide knowledge workers and compliance officers with a single point of access to critical agency data, assuring accurate responses and protecting sensitive data from disclosure.
 
January 13, 2005
- E-mail: A Risk Or An Asset? State and Local Agencies Address the Issue of Critical Communication. E-mail is the most critical communication channel for most government agencies but e-mail messages are not widely considered business records. With virtually every government organization using e-mail for business purposes there is an increasing requirement for defined policies, best practices and guidelines. Attendees will learn how Hummingbird Enterprise captures, manages, preserves and leverages e-mail, addressing the requirements for managing electronic records to meet compliance, record-keeping, and knowledge management best practices.
 
January 18, 2005
- Correspondence Tracking: Putting Enterprise Information Management to Work. Government departments and agencies receive an enormous amount of correspondence, both electronic and paper on a daily basis and managing this information is a major challenge that they face. The presentation will focus on the Hummingbird solution for correspondence management that allows senior government officials to receive, handle, track and store critical correspondence from their constituents and stakeholders.
 
January 25, 2005
- Information Lifecycle Management Framework for Hummingbird Enterprise Application Implementations. Using a large, highly distributed and complex US Defense Hummingbird DM/RM/WM-based installation case study during the presentation, attendees will learn about the essential elements for implementing an enterprise-wide Electronic Document and Records Management System (EDRMS) across a technically savvy and highly visible organization. The session will be presented by Jim Schneider, COTS Integration Engineer, Defense and C31 Business Systems from SRA International, Inc. - a valued Hummingbird partner.
 
These complimentary, online events will run from 2:00PM - 3:00PM Eastern Time (US & Canada) and include a short question and answer period at the end of each session. If you want to participate, please register here: Hummingbird Web Seminars.

Do you use 'knowledge-based' software solutions? Like Cipher Systems' Knowledge.Works?
Cipher self describes 'Knowledge.Works' as 'Competitive Intelligence Software'.

Wow. Did you see that the International Federation of Library Associations and Institutions (IFLA) now has a Knowledge Management Section?
The IFLA also has an 'International Reader on Knowledge Management': Knowledge Management : Libraries and Librarians Taking Up the Challenge, Ed. by Hans-Christoph Hobohm. München: Saur, 2004 and Contributors:
Larry Prusak / Tom Davenport
Rainer Kuhlen
Rafael Capurro
Irene Wormell
Susan Henczel
Michael Koenig
James Matarazzo

Eedo KnowledgeSync Revolutionizes Rich Media Delivery according to a press release today.
"...Eedo KnowledgeSync, a dynamic content delivery platform that resides on a personal computer, allowing a rich offline or low bandwidth learning experience equivalent in quality to learners connected using broadband access to the Web. Offline users throughout the enterprise have access to the same quality of learning experience, custom learning content, documents, and knowledge-sharing capabilities anytime and anywhere.
The unique features of Eedo KnowledgeSync ensure that learning content is always current and that user data is automatically uploaded and synchronized. KnowledgeSync is "self-aware". Content updates, modifications and tracking data are reconciled and concurrency is maintained between the central repository and any remote locations and users..."

A recent press release announces that The Federal Government Partners With RIGID Systems.
An excerpt from this press release:
 
SAN RAMON, Calif./EWORLDWIRE/Nov. 1, 2004 --- The federal government is spending its money wisely as it partners with RIGID Systems of Columbia, Md. RIGID Systems has worked in a variety of federal government departments, including the U.S. Census Bureau, National Institute of Standards and Technology, Bureau of Engraving and Printing, Internal Revenue Service and the U.S. House of Representatives. RIGID Systems develops and implements applications built on the Remedy(R) Service Process Management platform, Action Request System from BMC Software. RIGID Systems' involvement in these projects enables the federal government to work more efficiently and ultimately save taxpayers money.
 
RIGID Systems and BMC Software entered into a Systems Integration Partnership for the federal government market this past week. "We have worked diligently with BMC Software and our federal government clients to build our business and reputation as a valued technology partner," stated Bruce Tyler, president of RIGID Systems. "We are delighted to be recognized as one of the federal government Systems Integration Alliance Partners for Remedy solutions," Tyler continued.

There is a press release today on a partnership between Internosis and Quest Software designed to deliver world class Microsoft services and solutions.
According to this press release:
 
"...U.S. Army Project Manager, Defense Communications and Army Switched Systems / Enterprise Business Integration Center (PM DCASS / EBIC) contracted with the Internosis and Quest team to plan and execute the USFK Active Directory forest implementation and user migration to Windows Server 2003 and Exchange 2003, as well as associated server consolidation. A secondary objective was to establish an interim data recovery capability that provides backup and restores user data. The team successfully migrated more than 23,000 user accounts and more than 18,000 workstations within budget and in less than 12 weeks..."

Thomas H. Davenport and Laurence Prusak have written a book--What's the Big Idea: Creating and Capitalizing on the Best Management Thinking (Harvard Business School Press). Babson Insight has an article--
The Practice of Ideas: Identifying, Advocating and Making It Happen by Davenport and Prusak, that expounds on some of the concepts put forth in their book.
Here is an excerpt on 'Idea practitioners':
 
"...Idea practitioners are the most important players in the entire process of importing and implementing new business and management ideas into organizations. They are the link between ideas and action. Without them, new ideas would remain on the periphery of organizations, and never get embedded into practice. Furthermore, the ideas wouldn't be nearly as useful. These managers aren't passive recipients of fully-shaped ideas. The good idea practitioners all filter out, add to, or subtract from the ideas they implement, "fitting" them to fit their organizations' specific needs. In many cases, it's from these individuals and their organizations that the gurus actually get their ideas and case examples.
 
We define idea practitioners as individuals who use business improvement ideas to bring about change in organizations. At some point in their careers they may have had managerial responsibility for achieving this objective. They may become consultants or academics at some point in their lives, but they have always worked for "real" companies or government agencies as well. Even when they are pontificating or generating new ideas themselves, it's usually on the basis of their own experience..."

KnowNow Wins the KM World Promise Award. The KM Promise Award recognizes an organization that delivers on its promise to provide customers with innovative technology solutions for integrating Knowledge Management best practices into their business processes.

Best Practices, LLC announces Knowledge Management: Managing Intellectual Assets Helps Reduce Costs. A list of the table of contents of this $1,000 benchmark is also available.

David Skyrme, a KM expert, writes a report--Public Sector - Public Knowledge - The KM Contribution to Better Government that is available on Research and Markets. This document explores the current and future developments in public-sector Knowledge Management and provides examples of good practices from around the world.
Jerry Ash, chief executive, Association of Knowledgework (AOK), says: "An excellent report... The surveys and case histories tell wonderful stories about the positive things that are happening in the public sector and powerfully demonstrate the value of knowledge-based strategies and implementations. The Key Lessons and Action Checklists provide practical advice on incorporating similar knowledge strategies into the initiatives of the reader's own organisation. I am particularly pleased to see that these lessons are expressed in terms of heuristics or ba rather than prescriptions to be replicated. Quotes from the experts provide even greater motivation."
 
According to the Research and Markets website, the report is available for $516.00.

Another portal.
 
This Communitelligence.com WebWire claims that Communitelligence is: "...the first global knowledge-sharing portal aimed at improving organizational and human communication. The site is being built and supported by global communication leaders, associations, schools and businesses linked to the common goals of elevating the profession and sharing best practices that can make all forms of communication more effective..."

As I've been reflecting here in my 'knowledge notes', fairly regularly, the US government is 'into' knowledge management across its many agencies. Today there is a PR Newswire: Intellisophic and DFI Partner to Create Counterterrorism Portal.
A Counterterrorism Portal? Have you seen this one Bill Ives?
 
Here's a brief excerpt:
 
"...By leveraging the concept signatures contained within the reference material of highly sensitive subjects, patterns of similar concepts can be matched to content contained in potentially threatening information sources..."

Back in August ATG announced their plans to acquire Primus Knowledge Solutions, Inc. Today Hiawatha Bray, a Boston Globe Staff reporter writes--Investor group aims to halt buyout by Art Technology.
According to Hiawatha:
 
"...ATG shareholders, Mitchell-Wright Technology Group, a Cincinnati capital management firm that owns 5.9 percent of ATG's stock, is rallying other institutional investors to oppose the deal when it comes up for a vote next Friday..."

And if you 'grok', and find enjoyment in, the more technical aspects of meta data repositories and environments, then feast your eyes on David Marco's--Business intelligence, data warehousing and analytics editorial which is Part 6 of A Complete Walk-Through on Meta Data & Knowledge Management: Managed Meta Data Environment from DMReview.
(This column is adapted from the book Universal Meta Data Models by David Marco & Michael Jennings (John Wiley & Sons).)
 
Here is an excerpt:
 
"...In the last several columns, I presented the six major components of a managed meta data environment (MME): meta data sourcing layer, meta data integration layer, meta data repository, meta data management layer, meta data marts and meta data delivery layer. This installment will discuss the MME's fourth component, the meta data management layer..."

Andy Shaw writes for ITBusiness.ca--Knowledge management promises huge returns on even smalll investments.
A great article on reducing 'knowledge management' to single syllable speak. Andy supplies a simple explanation of how eGain is helping its clients to improve service by utilizing KM techniques.
 
Here's an excerpt:
 
"...Today, thanks to computers, we can manage our knowledge much better. At best, knowledge management is not just a technology but a whole strategy complete with a set of best practices. And when embraced by an organization there's a remarkable ROI. For instance, in a typical call centre operation, reports eGain, repeat calls and incorrect transfers drop 30 per cent; training of new operators takes 80 per cent less time; and the number of complaint calls that get "first time fixes" rises by 24 per cent.
 
What's more, when your call centre people know how your Web portal works, the overall volume of incoming calls tends to drop dramatically.
 
If only we had a better term for knowledge management -- so more of us can first know what it means and then figure out how to reap its benefits.
 
My suggestion? We could think of knowledge management simply as a modern day version of old fashioned know-how..."